![]() ![]() The Helix mattress is protected with four layers of heavy-duty plastic. We recommend doing this process in the room where you intend to use the mattress. Simply tip the box from a vertical position into a horizontal position and pull the mattress out of the box. A simple ‘tip-and-pull’ motion is what we recommend. Once opened, the compressed mattress is easy to remove from the box. Remember to be extra careful when using sharp objects to open the box. A pair of scissors or a knife is needed to open the box. The Helix mattress was sealed well with heavy-duty tape. This is normal of mattresses in boxes and is why specialist bed-in-a-box retailers include multiple layers of durable plastic protection to compensate for any mishaps during the transit process. The Helix mattress was delivered to us within the expected delivery time, however the box was slightly damaged upon arrival. It is worth noting that did not complete the return process, but received this information via the FAQ page on Helix’s website. Helix will arrange for lightly used mattresses to be delivered to a local charity or recycling facility, depending on regional restrictions. ![]() For customers who choose to return their mattress within the 100-day post-delivery window, the company offers free mattress pick up and a full refund when returned. At 100 nights, this sleep trial is average in length. Like many bed-in-a-box companies, Helix heavily promotes their sleep trial. Helix customers can expect their new mattress to be delivered within 3 to 7 business days, excluding public holidays. but subject to a $250 delivery fee to Canada. In some cases, the delivery can even be left on a porch or deck while the customer is away from home. Helix uses specialist logistics service UPS Ground to deliver their mattresses directly to customers’ doors throughout the United States and Canada. Some bed-in-a-box companies even offer same-day delivery to certain areas. Customers are no longer required to take a day off work to accept a delivery as boxed beds are now delivered with the same convenience as most Amazon orders. With the rising popularity of the bed-in-a-box, mattresses are now shipped far more efficiently and conveniently than when they could only be purchased from traditional retail stores. ![]()
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